Jewelry repair and workshop management, from intake to finished piece.
Whether you're turning around retail repairs or manufacturing to order, BusinessMind runs the whole workshop—routing, components, and costs—tied to inventory, orders, and customers.
Repairs are where jobs—and trust—get lost.
A ring comes in for sizing, a watch for a battery, a custom piece for a redesign. Track it on paper tickets and sticky notes and something eventually slips—a missed deadline, a piece no one can find, a customer who wasn't called.
BusinessMind gives every job a home, a status, and an owner, so work moves through your workshop cleanly and customers hear from you at the right time.
From the counter to the bench and back
Counter intake
Capture the piece, the work requested, and the customer in seconds—right from the point of sale.
Job tracking
Move every job through defined stages so you always know exactly where it stands.
Status at a glance
See what’s in progress, what’s waiting, and what’s due—across the whole workshop.
Customer notifications
Let customers know when their piece is ready for pickup, automatically.
Assign to the bench
Route work to the right jeweler and keep accountability clear.
Estimates & approvals
Quote the work, capture approval, and avoid surprises at pickup.
Custom & special orders
Run custom design and special orders through the same clean workflow.
Tags & envelopes
Print repair tags and envelopes so every piece stays identified in the shop.
Tied to sale & customer
Every job links to the customer and the transaction—no separate repair book.
For studios, artisans, and manufacturers
The workshop isn't only about repairs. Studios and manufacturers run production on the very same system—every job precise, fully costed, and tied to the inventory and orders around it—so what you make is as accountable as what you fix.
Production routing
Route jobs through each stage and workstation so even complex pieces move predictably from start to finish.
Component allocation
Allocate components and materials straight from inventory to a job, so stock and production stay in sync.
Material & labor costing
Track precise cost for both materials and labor on every job—so you always know true cost and margin.
Manufacture from models
Reference established models to produce pieces repeatedly—identical, or with variations in metal, color, size, and finish.
Quote to replenishment
Quotes, orders, replenishment, and inventory stay aligned with the workshop, so production flows from demand to finished goods without re-entry.
Part of one connected system.
Repairs and workshop management work alongside every other part of BusinessMind, from the counter to the customer record.
Jewelry POS → Jewelry CRM → Inventory management → See the full platform →
Frequently asked questions
What is jewelry repair software?
Jewelry repair software tracks repair and custom jobs from intake to pickup—capturing the details at the counter, moving the job through your workshop, keeping the customer informed, and tying everything back to the sale and the customer profile.
Does it track jobs through the workshop?
Yes. Every job moves through defined stages with status visible at a glance, so nothing sits forgotten on a bench or falls through the cracks.
Can it notify customers when work is ready?
Yes. BusinessMind can notify customers when their repair or custom piece is ready for pickup, so they hear from you at the right time.
Does it handle custom and special orders?
Yes. Custom orders and special work run through the same workflow as repairs, with estimates, approvals, and status tracked from start to finish.
Does it connect to the point of sale and customer record?
Yes. Start a job right from the POS, tie it to the customer, and see it on their profile—no separate repair book or double entry.
Can it handle manufacturing and production, not just repairs?
Yes. Studios and manufacturers run production through the same workshop—routing jobs through each stage, allocating components from inventory, tracking material and labor cost, and manufacturing from established models, whether identical or with variations in metal, color, and size. Quotes, orders, replenishment, and inventory stay aligned with the workshop throughout.
Keep every repair on track.
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